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If you, for example, have to add a person to an application whilst that person is on the phone, how do you politely ask for that person's gender if the voice and/or name has not proven decisive?

To clarify why I posted this question on this site: I was looking for an answer within the context of the English language and usage. The given answers have proven that this question really isn't off-topic, other languages know different distinctions that are relevant to addressing this issue.

Sherlock
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    I'm not sure there is a polite way to ask. The least offensive way I have heard is to assume ("Mr. Smith, what is your address?" "This is Mrs. Smith and my address is...") and then to apologize if you get it wrong. – George Cummins Mar 14 '14 at 12:59
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    It's more a general etiquette, not language-specific. How does that person get in contact with you? There must be some gender-specific fields like marital status or title which would give a hint. – Danubian Sailor Mar 14 '14 at 13:05
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    It is rather sad that we need to know this. It is 2014. :-) – Roger C S Wernersson Mar 14 '14 at 13:13
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    @RogerWernersson - Well, sometimes companies have to gather gender information so they can show they aren't discriminating against one (or to help keep themselves from doing so). As long as we have different noticeable genders and possess categorizing and judging brains, this will be needed. – T.E.D. Mar 14 '14 at 13:22
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    This is a real problem for airport screeners. – Ben Miller Mar 14 '14 at 15:14
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    Nit: correct usage is "sex" for humans and other animals. "Gender" is for things like connectors and pipe fittings. People are just squeamish about the word "sex." – Carl Witthoft Mar 14 '14 at 15:22
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    @Carl: When making a claim like that, you'd better back it up with more than your personal authority. – Ben Voigt Mar 14 '14 at 15:55
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    @T.E.D.: Having gender information facilitates discrimination. There are cases this information is absolutely needed (anything related to medicine, for example, will be significantly affected) and many many more cases where it should be moot. – Ben Voigt Mar 14 '14 at 15:58
  • @BenMiller, that's a sad story. Though the solution is sufficiently obvious to occur from reading just your link to it. – Chris H Mar 14 '14 at 15:58
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    @CarlWitthoft I'm afraid that's an outdated view; sex refers to biological difference that may be genotypical or phenotypical. Gender refers to the sociological construct that individuals ascribe to. This isn't a new thing - twospirit people have existed in First Nation and Native American tribes for generations. – Dancrumb Mar 14 '14 at 16:56
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    @Dancrumb yeah, well, get offa my lawn! :-) – Carl Witthoft Mar 14 '14 at 17:40
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    In my opinion, Kristina's answer is the best, with Eric Wilson's a very close second! Just as a personal and perhaps illustrative anecdote, years ago I worked on a phone company help desk in London. A call came in and the chap next to me was saying "Yes, Ma'am", "No, Ma'am", all to no avail. I told him to patch the call to me and I'd handle it. The first thing the person said "It's sir, not ma'am!" To which I replied, "Yes, Sir!" To be fair, the guys voice over the phone was slightly ambiguo – Ian Mar 14 '14 at 17:29
  • Try to ask for their first name first? – RemcoGerlich Mar 14 '14 at 19:15
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    @RemcoGerlich You can call me "Pat." – George Cummins Mar 14 '14 at 19:15
  • @GeorgeCummins: of course, but no damage done, right? And most of the time it'll work. – RemcoGerlich Mar 14 '14 at 19:24
  • @GeorgeCummins I think that's more offensive, implying women sound like a man. Directly asking simply means you can't tell, which can be waved off as just low-quality audio on the phone. – Izkata Mar 14 '14 at 20:08
  • Ask them if, in the event of hearing of an automobile accident, they first inquire of the well-being of the car (it's a cat) or the people (it's a chick). It's not 100% foolproof, though - I'm "in touch with my feminine side" on that issue (and I'm not a "car person"). It'll usually give you a pretty good guess, though. – B. Clay Shannon-B. Crow Raven Mar 14 '14 at 22:51
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    "Are you male, female, or some combination thereof?" – Robert Harvey Mar 14 '14 at 23:08
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    Ask 'em if they're familiar with the David Bowie song "Rebel Rebel" and if they are tell them you're having the same problem as the character's mother in the song. – Bob Jarvis - Слава Україні Mar 15 '14 at 02:52
  • A/S/L?​​​​​​​​​ – Mr Lister Mar 15 '14 at 14:26
  • I really don't understand how so many of the top voted answers are top voted for this question. – Waterseas Mar 15 '14 at 17:50
  • I think you should not assume too easily. It can be very offensive. – Christine Mar 15 '14 at 18:35
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    Apologies if this has already been said, but don't. The need to know is really exaggerated and usually problematic. It's especially infuriating how people (especially on the phone) insist on using 'ma'am' and 'sir' unnecessarily and often offending the person they're talking to by getting it wrong. – R.. GitHub STOP HELPING ICE Mar 15 '14 at 23:12
  • @CarlWitthoft: I've asked a new question about the correct usage here: Which is more correct: gender or sex? – Amal Murali Mar 16 '14 at 06:19
  • How about, "Hey, what do you think about wearing a peplum in a work environment?" If the answer comes back anything but "What's a peplum?" you know the respondent is female. – Robusto Mar 16 '14 at 12:45
  • @Robusto What's a peplum? – Kit Z. Fox Mar 18 '14 at 11:59
  • errr,@Robusto, every fashion designer, male and female, would probably know what a peplum is. There goes your theory! :-) – Kristina Lopez Mar 19 '14 at 21:17
  • @KristinaLopez: Joke. Not intended to be carried to six decimal places. Obviously I am a male who knows what a peplum is. – Robusto Mar 28 '14 at 16:08
  • @Robusto, gotcha, though I don't know why you'd think it's obvious you'd know what a peplum is. I know lots of women who don't. :-) – Kristina Lopez Mar 28 '14 at 16:46
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    @KristinaLopez: I thought it was obvious I knew enough about it to assign it to the feminine domain. ^)^ – Robusto Mar 28 '14 at 16:55

9 Answers9

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I totally agree that this is not really about English language usage but here's a suggestion anyway...preface the question with an apology, "I'm sorry, but I'm required to ask this question, even if it seems obvious, may I have your gender please?"

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    +1ing this, because the "I'm required to ask this" seems to be standard practice now for questions that the questioner fears might not produce a good reaction in some people. If nothing else, the person you are talking to has likely heard this line before. – T.E.D. Mar 14 '14 at 14:01
  • I think this is the wrong way to go. You are using almost twenty words on a very simple question with a one word answer. Multiply words, and you multiply the awkwardness. – Eric Wilson Mar 14 '14 at 17:58
  • @EricWilson, who said it's one word? Not the OP, nor the tags. – Kristina Lopez Mar 14 '14 at 18:05
  • Most forms have two options "male" and "female". It's a one word answer. We aren't asking the person on the other end for a manifesto about gender identity. – Eric Wilson Mar 14 '14 at 18:33
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    @EricWilson - ...so you just say up front that you have to ask all these questions. That way it covers other potentially awkward questions (income, education, age, etc.) and the cost of all those extra words is amortized over the whole form. – T.E.D. Mar 14 '14 at 18:57
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    @EricWilson, no lie, I've seen "other". Anyway, the answer may be one word but not necessarily the question, :-) – Kristina Lopez Mar 14 '14 at 18:59
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    @EricWilson "Intersex" is a thing, biologically male and female. "Other" is probably the polite way to put it. – Izkata Mar 14 '14 at 20:14
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    @Izkata This thread has been a perfect example of what Chesterton called: "the modern and morbid habit of always sacrificing the normal to the abnormal". What does intersex have to do with 99.999% of respondents? Should we really say, "Male, Female, or Other" for the extreme exception? – Eric Wilson Mar 14 '14 at 20:24
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    @EricWilson Between 0.1% and 0.2% of live births are ambiguous enough to become the subject of specialist medical attention. Most do become one sex through surgery or preference, but the point is that it only appears to be so extremely rare because we as a society make it a point to hide them. – Izkata Mar 14 '14 at 22:53
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    @Izkata I think you are missing the point that forms are made for normal, not for abnormal. The OPs question had nothing to do with abnormal sex or gender identity, yet it has been the focus of 3/4 or the comments and answers. Read the OPs question again, and ask yourself why you and others have felt compelled to make this a discussion of rare biological conditions and how we deal with those that try to deny their biological facts. – Eric Wilson Mar 15 '14 at 01:27
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    @EricWilson, but you're overlooking the fact that the OP's problem is arising out of those instances where the interviewer *cannot* tell by the person's voice whether they are a male or female. It's exactly those examples where the unusual may come into play. (And who are we to judge them for "changing their biological facts"?) – Kristina Lopez Mar 15 '14 at 02:37
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    @KristinaLopez Don't you think there is a bit of a distance between "this voice not clearly male or female" and "this persons body is probably neither male nor female?" For the second question, even if we don't need to judge those that deny their biology, we certainly don't need to pander to them. – Eric Wilson Mar 15 '14 at 02:42
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    @EricWilson Not really. The fact that sexually ambiguous individuals exist necessitates that they be considered in any comprehensive question regarding the identification of an individual as male or female. An individual with an ambiguous voice may have an ambiguous body type, and often this compounds the issue. Any answer which fails to address this possibility does not adequately address the question of how to politely ask about a person's gender. Because whether you consider it "pandering" or not, these people do exist, and one of them might be the one to which you must ask this question. – Cmillz Mar 15 '14 at 03:47
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    @Cmillz the +20 on my answer suggests not everyone agrees with you. – Eric Wilson Mar 15 '14 at 11:39
  • Well clearly not everyone is going to agree with me, and it's silly to assume they would. However, I would not use your answer as definitive proof, on the basis that I am one of the individuals that upvoted your answer, because I think, frankly, it does adequately cover the situation, whether you like it or not. I upvoted your answer, actually, as opposed to this one, on the basis that pussy-footing around the question is potentially far more offensive than asking it outright and apologizing later if need be. I agree, no more attention should be brought to it than absolutely necessary. – Cmillz Mar 15 '14 at 13:44
  • Perhaps I am wrong to assume that, if I were following the advice given in your answer, and if the individual in question were to state that he/she identified as gender nuetral (or a gender that did not match their sex, which I wouldn't be able to tell, anyways, if I already can't tell the gender), with a tone ranging from not-offended-in-the-slightest to completely offended... perhaps I am wrongly assuming that your advice would be to continue to avoid making a bigger deal out of it than there needs to be by choosing not to accuse them of denying their biology right then and there? – Cmillz Mar 15 '14 at 13:54
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Don't over think it. As you are going through the list of questions:

Male or Female?

If they laugh, laugh with them. If they act offended, just say, "Sorry, I have to ask." with a smile in your voice.

My goal in this situation would be to not draw any extra attention to this question.

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The next question requires that I ask your gender. Our policy dictates that we not make assumptions, but rather to ask to avoid accidental offense.

An apology like Kristina's version is an excellent choice as well. But, I wanted to show that it is optional.

Blaming an abstract entity like the "policy" is a way to avoid sounding as though you personally doubt their gender identity. Everyone has at some point been forced to comply with a mindless policy, so it's likely a sympathetic subject for them, too.

David M
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Warning, large amount of explanation, if you simply are looking for the answer, skip to the next bolded area.

When asking such a question, think about all the possible outcomes and parties involved, and try to find a middle ground that has the least potential to offend all parties the least. So in this case, it's a pretty polar issue, you have typical gendered people, such as males that identify as males and females that identify as females, and atypical gendered people, such as those having undergone sex changes, those who simply prefer to be refered to as the opposite gender, those that are both male and female and so on.

Regarding typical gendered people, you have three distinct categories in regards to how they might take this question. You have those who are comfortable with their own gender and are relatively passive or supportive of gender issues. These ones are unlikely to be offended no matter how you word your question. You also have those who are not comfortable with their own gender, whether it be perhaps a male with a somewhat feminine voice or appearance, a masculine looking female or such. These ones are likely to be your toughest cookie, as it is entirely possible that no matter how well you word your question, it's entirely possible they might still be offended. This is the kind of people Kristina's question seems to be worded to specifically try and not offend, with the combination of apology and statement of obviousness. Thirdly, there are those who are comfortable with their own gender, but are against gender issues. These ones aren't likely to be offended, but may comment that such questions are ridiculous or something to similar effect.

On the other hand, there are two distinct categories I can think of in regards to how atypical gendered people may take this question. The first is atypical gendered people who understand that gender issues are an ongoing debate, and that not everyone is comfortable with atypical gendered people yet. These ones are similar to the first category of typical gendered people where they will be difficult to offend. Secondly, there are atypical gendered people who are relatively not as passive about gender issues. This category is likely to be offended by any possible cynicism or potentially negatively seen opinion about having to ask such a question.

Breaking down the possible aspects of a question, we can fairly well evaluate which category has potential in general to be offended by each aspect. Firstly we have:

"What is your gender?"

The second category of typical gendered people has a relatively high potential of being offended by this question, but this depends on how many previous questions there were and how they were worded. If there were 10-20 or so different, yet similar personal questions asked prior, it's entirely possible they may understand that you're simply going through a checklist style sheet and not be offended at all.

"Are you male or female?"

This is a wording of the question that conflicts with potentially three categories. Both categories of atypical gendered people may be offended by this, or simply unable to answer in the expected response, because, as mentioned prior, there are cases where the person doesn't necessarily fall into either category. Black and white question wording for a potentially gray answer, no matter the rarity of a gray answer should usually be avoided. In addition, this still doesn't avoid the issue of the previous question regarding the second category of typical gendered people.

"I'm sorry, but company policy dictates that we ask this question: What is your gender?"

A person who lies in the second category of atypical gender has the possibility of being offended by this, due to you apologizing for having to ask what, to them is a perfectly reasonable question. This does avoid potential issue with any typical gendered person, but it does raise another seperate issue of apologizing for carrying out a company's policy, which is generally frowned upon.

"As obvious as it may seem, company policy dictates that we ask what your gender is."

Generally, the term 'obvious' should be avoided whenever possible while asking a question. It is typically considered just as polite, if not moreso to ask a question without the word obvious than with. The word obvious implies an assumption of knowledge on one party's part or another, which is never a good thing to assume, and can lead to offending people with relative ease. The likely offended party in this case would be those in the second category of atypically gendered people.


If you simply want the answer and not the full explanation, skip to here.

Looking at all the possibilities and outcomes, there are several correct solutions, depending on you as a questioner and the format of the application questioning itself. If the application asks a large list of questions, it is relatively safe to simply ask the question in the same format as all previous questions, likely by asking: What is your gender? If you'd like, you can try and avoid more by phrasing the question like: What is your self-identified gender?, as this question makes no assumptions, nor does it sound like a question that could be easily assumed.

If you as a questioner still feel uncomfortable about asking such a question, or it is one of only a few questions, it would probably be best to preface the whole questionaire with a statement along the lines of. Company policy dictates that I have to ask you a number of certain questions to ensure our records are correct. and then simply asking What is your gender? when you get to that point in the questionaire. The benefit of this is that it absolves you of any responsibility of the questions asked, but doesn't necessarily show any disagreement with the company's policy. In addition, this avoids raising any potential issue with one specific question.

Apologies for the length of the answer, I know it should be a relatively simple issue, but with the wide variety of opinions in today's society, I feel that it's best to break down such an issue to its core. Hopefully this answers your question reasonably enough.

Waterseas
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    Much better answer than before. +1 for the effort. TL; DR for the length. ;-) – David M Mar 14 '14 at 17:54
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    Haha, thanks, sorta wanted to avoid such a lengthy answer, but considering the question involves a lot of psychology, some english, and even some business ethics, twas unavoidable imo. – Waterseas Mar 14 '14 at 18:00
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    Just added a 'tl dr' shortcut for people XD – Waterseas Mar 14 '14 at 18:02
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    Maybe we should simplify our lives by just asking for the sex, since sex is a biological fact, not a social construct. – Eric Wilson Mar 14 '14 at 18:35
  • That would make things easier, but still, there are those in the gray area, so need to avoid asking male or female. – Waterseas Mar 14 '14 at 18:38
  • If that is the information that they are looking for, then the technically correct question is "What is your sex?" – Waterseas Mar 14 '14 at 18:51
  • @Waterseas Using that word, have to be wary of responses like: "Usually page foo of the kama sutra" – Izkata Mar 14 '14 at 21:03
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    +1 - a prodigious answer! I must say, however, that if someone asked me "What is your self-identified gender?" I think I might burst out laughing. – anongoodnurse Mar 16 '14 at 14:51
  • Honestly, laughing isn't a bad thing. Not compared to the offense that it can avoid. – Waterseas Mar 17 '14 at 13:41
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    An excellent answer. Phraseology might depend on context, culture, how "academic" the question sounds, the expected level of English language comprehension of the person being asked etc. You could replace "What is your self-identified gender" with something simpler-sounding such as "How would you describe your gender?" Perhaps replace "describe" with "classify" in a more formal setting such as a government agency asking the questions, or where it is clear the answer is going into a computer database, where people have become used to things having to fit into pre-defined lists of answers. – AdamV May 07 '14 at 11:23
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What title should I use, doctor, reverend, senator, representative, mister, miss, missus, brother, sister? Of course, if your caller selects a gender-neutral title, the problem is not solved.

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    ...which is why its a bad solution. – T.E.D. Mar 14 '14 at 13:30
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    Upvoted because this is actually more relevant in many cases than the gender, and (@T.E.D.) may be a good answer to the spirit if not the letter of the question. – Chris H Mar 14 '14 at 15:57
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    "What title should I use, doctor, reverend, senator, representative...?" Because women can never be (or should not be) any of those, even in 2014? – Erik Kowal May 07 '14 at 10:44
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If its part of the form, just ask it like you would any of the other questions on the form.

In this day and age, its a fairly reasonable question even if you're pretty sure from the voice, because how someone identifies doesn't always match how their body is built.

T.E.D.
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  • Ah, but how do you know the question isn’t actually asking for the person’s biological sex rather than their social gender? – tchrist Mar 15 '14 at 14:44
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One thing to keep in mind : Most of the time, if you can't determine the gender of the person you can bet you're not the first one to have trouble with this in the person's life.

Some people are very easy to categorize, some aren't.

Why is this important? Because the person you're talking to probably already knows you don't know their gender before you ask. He/She knows this situation.

Knowing this, my strategy would be to not dwell on this question, to not be awkward about it. Simply ask, with your own words, in the simplest and most basic way you can. Don't apologize too much either. Don't make a big deal about it. It might be taboo, but the thing is it happens. You need to know, so you need to ask. You're not talking about genitalia, you're talking about checkboxes.

Of course you can also make the question fun, or have a laugh with the person. On any topic it's a good way to build the relationship. Just bear in mind that obvious jokes have already been heard before and might not be appreciated.

People are always confused about my gender, the worst thing about it is the constant apologies.

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The social awkwardness associated with this situation inspired a series of sketches on SNL, and a subsequent film.

It's going to be easier on the phone. Being Canadian, I think I'd apologize for having a cold and not being able to hear the person clearly, but I think you do have to come out (as it were) and ask.

enter image description here

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    It's PAT! I loved those sketches! – Kristina Lopez Mar 14 '14 at 13:39
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    @KristinaLopez - Still, that was 20 years ago. The younger generation has pretty much gotten over this, and will sometimes even introduce themselves with their preferred gender identification and pronoun list. – T.E.D. Mar 14 '14 at 13:43
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    @T.E.D. Yes, too much information sometimes. I don't really want to know if they're pre- or post-op trans, just whether they can do the job and what they would like to be called. – Spehro Pefhany Mar 14 '14 at 13:46
  • @T.E.D. Also, we're not quite dead yet, and the younger generation has to deal with the Boomer cohort for another decade or more. – Spehro Pefhany Mar 14 '14 at 13:50
  • @SpehroPefhany - It seems that way to me too. But I'm nearing 50, so that could just be an old fuddy-duddy being set in his ways. "Dealing with" us is going to become more and more a matter of trying to be patient while visiting us at The Home. – T.E.D. Mar 14 '14 at 13:57
  • Dealing with us, @T.E.D....wiping our drool, listening to our stories over and over. Good times! :-) – Kristina Lopez Mar 14 '14 at 14:13
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I would simply ask, "Which box should I check?, M or F?, and keep in mind, this phone call is monitored"...a barely audible snicker should convey 'politeness', followed by , "seriously, we have a pool going on and I need to get this one right!"

besee
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