For example, should it state: The beneficiary(ies) on your account were updated? OR The beneficiary(ies) on your account was updated? I'm thinking the first, but want to be sure.
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Taking the trouble to count the “beneficiaries” on your account would always yield either the correct number - if accounts had “beneficiaries”.
Avoiding the problem would always either force the SP to use “beneficiaries” or reveal the SP’s incompetence.
– Robbie Goodwin May 01 '18 at 18:40