My question is this: Is there a single-word to describe my actions or to describe a person who sticks to their guns?
I recently encountered an issue with a seller online. The goods were shipped over two months ago. I did a shipping inquiry through USPS and received a formal letter from them two days ago stating that they lost the package and that since it's lost it will still display as being in transit. I contacted the seller asking for a refund and attached a copy of the letter from USPS.
Their response: "Dear, why they think lost? Still in transit."
I asked for a refund and they refused. So, I opened a dispute.
The sellers response to the dispute: "Dear, close dispute bad for business logistics in transit. Sob sob sob"
My response: "I will close the dispute when you provide me with a guarantee in writing that I will receive a full refund when the package hasn't arrived by a specified date. USPS has already informed me that they lost the package, please see the attached letter that I provided two days ago."
The sellers response: "Dear, why they think lost? Still in transit. Please close dispute. Sob sob sob"
My response: "As previously stated, I will close the dispute when you provide me with a guarantee in writing that I will receive a full refund when the package hasn't arrived by a specified date. USPS has already informed me that they lost the package, please see the attached letter that I provided two days ago."
The sellers response: "Dear, please close dispute wait patiently for logistics. Sob sob sob"
