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For instruction within a professional org, we utilize checklists for the specific parties to self-assess their "products". Because there is some unfamiliarity with the subject matter, we initially approached the checklists using second person to feel more approachable.

Example: During keyboard testing, can you clearly see where the focus is on the page at all times?

However, I think it may be better to be more direct, removing second person as checklists are instructional and direct.

Example: During keyboard testing, is focus visible at all times?

Is there a rule of thumb that applies here?

Jason
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  • Whichever suits the style of the piece. – Hot Licks Nov 17 '20 at 21:37
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    While both examples are in second person, "can you clearly see where" is extra wording you do not need in a written procedure. This is what I do for a living. On a call or in email, you might make nice with a novice who needs TLC. – Yosef Baskin Nov 17 '20 at 22:05

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Which is preferred really depends on the culture at your organization. However, saying it concisely using the imperative mood is both more efficient to write and has a stronger impact (e.g. your second example). It's a checklist -- people do not expect niceties, but quick help to get something done.

FeliniusRex - gone
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